Returns must be received within 60 days of the delivery date, unused, and in their original packaging. Online returns without a valid RA will be refused and will not be accepted by our receiving department. Military addresses, we do not ship outside of the 50 United States.Īll online returns must be assigned a Return Authorization (RA) number by a Rack Warehouse staff member prior to returning. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris.
#2008 RIDGELINE ROOF RACK INSTRUCTIONS FREE#
Mail, our free Ground Shipping program does not apply to U.S. All damaged shipments and missing packages must be reported within 30 days of delivery.īecause the U.S. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. Our Free Ground Shipping Program excludes Alaska and Hawaii. We do not ship to Hotels, or freight forwarding companies. We do not offer expedited shipping on Aries, Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers or BackRack. Vantech is currently experiencing 8-10 day shipping delays due to the Covid-19 situation in New York City. Cargo boxes, Hauler, Rhino Rack, BackRack, RockyMounts, and Malone Trailer products may experience a 2-4 day shipping delay. The day a package is picked up is not counted as one of the delivery days. Ground Packages may be delivered on Saturday in some areas. A direct signature is required on all expedited orders and orders that exceed $499. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Example: Orders received on Friday will ship on Monday.
Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.Īlthough it is not always possible, we'll try our hardest to ship all orders by the end of the next business day (excluding Vantech, Rhino Rack, RockyMounts and BackRack). All orders are shipped via FedEx or USPS. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, BackRack Window Guards and System One Utility Rack Products. Oversize shipping fees will be clearly displayed and will be added to the price of oversize items in your shopping cart. Free Ground Shipping on purchases over $99 applies to the following brands: BackRack, Front Runner, Hauler, Inno, Malone, Rhino-Rack, RinseKit, Rocky Mounts, Saris, Thule, TracRac, Vantech and Yakima. Due to their weight and size, some construction racks, and trailers must be ordered and shipped via FedEx Ground Service only. Credit card processing is conducted internally after your order has been reviewed for accuracy. If there is a problem with your order, you will be immediately notified by telephone or email. Your order will be reviewed for accuracy and processed upon receipt. Your installation video on your website was extremely helpful for assembly! Overall, it has been a great experience, and I love the trailer! Delivery was extremely expedient, & the 3 boxes arrived in excellent condition with no missing parts. Before ordering, I contacted your representatives 2 times on the phone, & received very good information. "I just wanted to let you know how very pleased I am with my recent experience with Rack Warehouse. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped.
I think that was just good customer service. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. "I ordered my rack online and received an email a few days later informing me that it was out of stock. I will be recommending them to friends and family. Rack warehouse immediately called me following my online order to ask specific questions about my truck to make the rack would fit. "Ordered a system one ladder rack for my truck and it was delivered 2 days later. Vantech Box Truck, Enclosed Trailer Racks.
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